Refund policy

 Returns & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of you receiving your order.

To be eligible for a return, you must notify us within 7 days of delivery by contacting us with your order number and reason for the return. Once your return has been approved, the item must be sent back promptly in accordance with the return instructions provided.

To qualify for a refund or exchange, your item must be:

  • In the same condition that you received it
  • Unworn, unused, and free from signs of wear
  • Returned with all original tags attached (where applicable)
  • In its original packaging (where applicable)
  • Accompanied by your receipt or proof of purchase

Items that have been worn, damaged, altered, or returned outside of our return policy may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable, except where required by applicable consumer law.

Return Shipping

Customers are responsible for all return shipping costs.

  • Australia (domestic orders): Customers are responsible for return postage.
  • International orders: Customers are responsible for return shipping costs, including any customs duties, taxes, or other associated charges.

We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged in transit.

Pre-order returns

Pre-order items may be returned within 7 days of receiving your order and are subject to the same return conditions outlined above.

Items not eligible for return

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Custom or personalised products

This does not affect any rights you may have under applicable consumer protection laws.

Unsatisfactory returns

If a returned item does not meet our return requirements—for example, if it shows signs of wear, is damaged, or is returned without proof of purchase—we reserve the right to refuse the return.

If a return is refused, we will contact you by email and you may choose to:

  • Have the item shipped back to you at your expense; or
  • Forfeit the item, in which case no refund will be issued.

How to initiate a return

To request a return, please access this link within 7 days of receiving your order. Include your order number and the reason for your return or exchange.

We'll respond within 1–5 business days with instructions on how to complete your return.

EU right of withdrawal

If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by contacting us with your order details and request to return the item.

Once you have notified us, you must send the item back within 14 days of your withdrawal request.

Return conditions

To be eligible for a refund, returned items must be:

  • In the same condition that you received them
  • Unworn or unused, with all original tags attached
  • In their original packaging
  • Accompanied by the receipt or other proof of purchase

You may inspect the goods as you would in a physical store. However, if the item has been handled beyond what is necessary to establish its nature, characteristics, or functioning, a deduction from your refund may be made to reflect any loss in value.

Return shipping

Unless the return is due to a faulty, damaged, or incorrectly supplied item, customers are responsible for the cost of returning items under the EU right of withdrawal.

Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days. Refunds will be issued using the original payment method.

We will refund the purchase price of the item(s), together with the cost of standard outbound delivery paid for your order. Any additional charges for expedited or express shipping are non-refundable.

Exemptions

The right of withdrawal does not apply to:

  • Custom-made or personalised products
  • Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery
  • Gift cards
  • Items clearly marked as final sale, where permitted under applicable law